Required Pet Parent Policies
Version v3-policy-hub-1 · Effective date: 04 July 2026 · Last updated: 04 July 2026
Before creating a Pet Parent account, please review the required policies below. These documents explain how PawTrack works, what we expect from Pet Parents, and how we protect pets, professionals, and the wider community.
You must review and acknowledge the policies listed on this page to continue registration. These documents affect appointments, refunds, reliability, and account standing.
Required for Pet Parents
- Terms & Conditions
- Privacy Policy
- Cancellation & Refund Policy
- No-Show Policy
- Parent Code of Conduct
- Animal Behaviour Disclosure Policy
These policies apply to all Pet Parent accounts and are referenced throughout the platform. Additional policies and guidelines can be found here Policies & Guidelines Hub.
You can revisit these documents at any time from the Policies & Guidelines Hub. We may update policies to maintain safety, fairness, and platform integrity.