Review the complete amount
The appointment price, PawTrack Service Fee and total are shown before the request is sent.
Clear costs on both sides.
Pet Parents see the complete amount before sending a request. Pet Professionals set their appointment price and keep the full price they advertise.
Pet Parent sees
Appointment priceSet by the Professional
PawTrack Service FeeShown separately
TotalShown before payment
Pet Professional keeps
Advertised appointment priceThe full amount
PawTrack commission£0
Professional subscription£4.99 a month
The payment amount is checked and reserved before a request is sent. Money is only taken after the Pet Professional accepts.
For Pet Parents.
The price is itemised before you decide whether to send the care request.
- The Professional chooses the appointment price for their service.
- The PawTrack Service Fee is shown as a separate amount.
- The total is visible before payment is checked and reserved.
- Payment is only taken if the Pet Professional accepts the request.
For Pet Professionals.
Your pricing stays yours, with the PawTrack subscription kept separate.
- You choose the price you advertise for each appointment.
- PawTrack does not deduct commission from that appointment price.
- Your subscription begins after your first confirmed booking.
- The subscription belongs to the business and does not rise with team size.
When money moves.
The payment state stays with the booking so both people can understand what has happened.
Payment is checked and reserved
The amount is reserved before the care request is created. It has not yet been taken.
Review and decide
The Professional can accept, decline or propose another time after reading the request.
Acceptance confirms the booking
If the request is accepted, the payment is taken and the booking becomes confirmed.
Completion leads to payout
After the appointment is completed and the applicable dispute window has passed, the appointment price is released for payout.
One business subscription.
£4.99 a month after the first confirmed booking.
The subscription belongs to the Professional business. It does not increase when more workers are invited to the same business account.
Straight answers.
Does PawTrack take commission from the appointment price?
No. The Pet Professional keeps the full appointment price they advertise.
When is a Pet Parent charged?
The amount is checked and reserved before the request is sent. It is only taken after the Pet Professional accepts.
Is the PawTrack Service Fee included in the appointment price?
No. The appointment price and PawTrack Service Fee are shown as separate amounts, followed by the total.
Does a Professional pay more for a larger team?
No. The subscription belongs to the business and does not change with the number of workers.
What happens after a cancellation or dispute?
The payment and refund state stays attached to the booking so the current position and next step remain visible.