PawTrack Support
For booking help, concerns about a dispute, or a request to review an account decision, email support@pawtrack.uk.
Include your booking or account-review reference and explain clearly what you want us to review. Do not email card details or private evidence photographs.
Appealing an account closure after a payment dispute
Your appeal must reach Support within 14 calendar days of the decision. PawTrack records what you tell us and assigns a different Admin from the person who made the original decision.
Support cannot restore a booking cancelled because of an account decision. If your appeal succeeds, you will need to make a new booking.